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Application Specialist International (CS)

Application Specialist International (CS)

Career WiseBayan Lepas, Penang, Malaysia
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Job Responsibilities :

  • Monitor the performance and health of servers, applications, databases, and storage systems.
  • Ensure system availability and stability through proactive monitoring and incident response.
  • Detect, analyze, troubleshoot, and document IT faults in accordance with organizational standards.
  • Utilize standard tools for managing incidents, problems, requests, and changes.
  • Escalate unresolved or high-impact issues to the on-call team or Escalation Manager as per guidelines.
  • Provide after-hours support when issues occur outside normal service windows.
  • Follow all company policies and procedures related to server operations, security, and data privacy.
  • Deliver technical support to end-users, resolving client-server related issues promptly.

Job Requirements :

  • Diploma, Degree, or equivalent professional training in Computer Science or related field.
  • Ability to collaborate with cross-functional teams and provide user support.
  • Prior experience as a data center or systems operator.
  • Hands-on experience with UNIX and Windows systems and command-line tools.
  • Familiar with ServiceNow, Dynatrace, Tivoli, and UC4.
  • Proficient in Microsoft Office 365 suite including Outlook and Teams.
  • Willingness to work in a 24 / 7 shift rotation schedule.
  • Familiarity with basic understanding of UNIX infrastructure and operational workflows, experience in handling, interpreting and responding of UNIX related alarms through trouble ticket systems.
  • Ability to interpret and respond to UNIX system alerts.
  • Knowledge of essential Windows commands to assess server status.
  • Ability to identify and troubleshoot different types of Windows error alerts.
  • Proficient in using Windows OS for daily operations
  • Experience handling Windows-related alarms and events via ticketing systems.
  • Understanding of Windows infrastructure components.
    • Buat amaran kerja untuk carian ini

    Application Specialist • Bayan Lepas, Penang, Malaysia