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Customer Service
Winbuz Trading Sdn BhdPetaling Jaya, Selangor, Malaysia16 hari lalu
Penerangan pekerjaanTo efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Annual leave and sick leave Bonus KWSP and SOCSO Medical & Insurance Coverage Yearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you maybe able to get promotion easily.
Requirements
- Candidates must possess at least SPM
- Fresh graduates are encouraged to apply.
- Able to speak in Mandarin
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel / Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
Responsibilities
Benefits
Skills
Mandarin Communication Problem-Solving Patience
Important Information
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Customer Service • Petaling Jaya, Selangor, Malaysia