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Manager, Digital Products, APEC

Manager, Digital Products, APEC

Marriott InternationalKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
7 hari lalu
Penerangan pekerjaan

JOB SUMMARY

As the Manager, Digital Products, APEC, you will be responsible for the driving a localized and relevant customer digital experience for APEC (Asia Pacific Excluding China) consumers through building and enhancing Marriott’s digital products and platforms. You will work closely with multiple in region business stakeholders (both property and corporate facing) to determine a prioritized set of enhancements and functionality for our digital channels and partner with global and vendor teams to implement and build features. In a dynamic digital ecosystem, you will be responsible for understanding the customer across APEC markets, prioritizing, and delivering value iteratively across Marriott’s digital channels.

Responsibilities

  • Develop a distinctive and forward-thinking digital solution informed by customer research and product insights
  • Define and document business cases, use cases, and requirements
  • Responsible for monitoring product development from ideation to launch, focusing on analyzing, positioning, and tailoring the product into what customers want.
  • Support Product Owner to manage cross-functional product delivery and works closely with cross functional Business / Digital disciplines to turn product vision from requirement into reality.
  • Partner closely with Global Digital stakeholders from planning through to launch of Digital products and features
  • Assist Product Owner in refinement of Marriott APEC digital product vision and strategy. Assist, plan and execute measure to represent customer and business needs.
  • Evaluate Digital Ecosystems commonly used in APEC (Grab, Line, Kakao, Whatsapp, etc) and the value it will bring to Marriott and its customers
  • Collaborate with agencies and other vendor partners
  • Conduct ongoing competitor, market, and digital trends benchmarking and research

CANDIDATE PROFILE

Education and Experience

  • 4-year degree from an accredited college or university
  • 5+ years’ experience in developing digital products, new enhancements, features related to Web & App digital products and platforms
  • 5+ years working in one or more APEC countries in a digital capacity; demonstrates deep knowledge and understanding of customer digital behavior and digital trends
  • 5+ years working with cross functional teams, product owners, etc., ideally in a consulting capacity
  • 5+ years managing development teams using Agile software methodology
  • Led multiple successful products and feature launch, with experience from ideation to design and delivery. Clear understanding & experience of how an online digital product is built. Ability to assess delivery risks and understand high level of effort for stories / tasks
  • Demonstrates self-confidence, energy, and enthusiasm
  • Self-motivated team player that works well with counterparts from various functions / departments and can influence the work of counterparts without direct reporting accountability
  • Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business
  • Ability to solve problems quickly, think creatively, and satisfy speed-to-market requirements
  • Flourish in ambiguity, setting own goals and effectively delivering them in a very fast-changing environment. Motivated by making life better through technology, and wanting to be part of a team that makes this happen

    • CORE WORK ACTIVITIES

    Product Strategy & Business Requirements Analysis

  • Define business cases and opportunities based on research and business data. Ability to analyze and use data to inform decisions.
  • Execute annual digital product strategy and product plan
  • Shape product strategy into details requirements and communicate to corresponding stakeholders

    • Project Management & Project Delivery

  • Lead agile teams to develop solutions to address meaningful business problems and opportunities, with the consideration of cross disciplines as well as guest pain points and requirements.
  • Drive and perform design, development, and test activities ensuring digital products delivered on schedule, includes resource coordination and issues escalation management.
  • Regularly communicate product status & work with other disciplines on new product development or existing product improvement
  • Work with third party partners to assemble appropriate project teams for new and existing projects. Manage resource planning and vendor scrum teams

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Buat amaran kerja untuk carian ini

    Product Manager • Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia