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Sr IT Business Analyst – CRM

Sr IT Business Analyst – CRM

Renesas ElectronicsBayan Lepas
21 hari lalu
Penerangan pekerjaan

Job Description

Business Engagement and Project Management

  • Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
  • Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
  • Facilitates business / functional requirement gathering, design, architectural / integration awareness, review, approval, and sign-off sessions
  • Support month end and quarter end activities

Technical Expertise

  • Identifies solutions to the development and technical team based on approved business and functional requirements.
  • Verifies that the technical solution meets the business requirements.
  • Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
  • Support issues and deliver configurations changes / fix for application
  • Identify, analyze, and resolve data or process issues, including manual updates.
  • Track and monitor the status of regularly scheduled data loads

    • Qualifications

  • Degree in relevant field with minimum of 3-5 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.
  • CRM Systems Expertise : functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.
  • Knowledge of databases and SQL , including ability to construct queries and interpret results.
  • Analytical and problem-solving skills , with a keen attention to detail and ability to handle large amounts of data.
  • Communication Skills : Possesses excellent organizational, verbal, and written communication skills.
  • Project Implementation and Enhancement : Develop proof of concepts / pilots, implement projects, deliver ongoing refinement and enhancement
  • ModelN Experience : ModelN experience in semiconductor industry is added advantage.
  • Understanding and experience in integration with CRM, EDI and ERP
  • Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut-over planning and post go live support.
  • Proven track record of successfully delivering CRM projects.

    • Company Description

    We are seeking an experienced IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities.

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    Analyst • Bayan Lepas