Assistant Manager, Customer Service (3PL / Contract Logistics) (Shah Alam)

Assistant Manager, Customer Service (3PL / Contract Logistics) (Shah Alam)

A global logistics powerhouse is seeking an experienced Assistant Customer Service Manager. Your new company Your new employer stands out as a dependable and efficient logistics provider, operating in 130 countries with a workforce nearing 100,000. They offer a full spectrum of services, such as land transport, air and ocean freight, contract logistics, and specialised solutions tailored to various industries. The company is dedicated to leveraging innovative methods to boost the efficiency and management of their advanced supply chain solutions. Your new role As Assistant Customer Service Manager, you'll ensure smooth import and export logistics by making sure shipping documents comply with Malaysian customs and international trade regulations for DG and non-DG cargo. You'll work with department heads to streamline processes and contribute to strategic improvements, playing a key role in enhancing global trade efficiency and customer satisfaction.

What you'll need to succeed

• Experienced in Logistics Customer Service – within Freight Forwarding / Logistics Service Provider industries (must-have)
• Extensive experience in preparing and reviewing import & export shipping documentation for all types of commodities via ocean / air / land freight for multimodal shipping methodology.
• Process and system improvement experience across the Logistics Customer Service function.
• Experienced in revising SOP / KPI to increase logistics operation efficiency & customer satisfaction.
• Provide training and briefings to increase team performance & productivity.
• Direct people management experience.

Diversity

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you'll get in return This opportunity will serve as an excellent platform to showcase regional knowledge and your ability to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.