Customer Service Representative

We are looking for an enthusiastic and proactive Customer Service Representative (CSR) to become a part of our team. The ideal candidate should have a strong enthusiasm for fitness and wellness, coupled with outstanding customer service abilities. The CSR plays a crucial role in providing top-notch customer support and building positive relationships with both members and visitors of the fitness center.  Primary Responsibilities : -Welcome and assist members and guests with warmth and professionalism. -Respond to customer inquiries through phone calls, emails, and face-to-face interactions. -Effectively address complaints and resolve issues to guarantee member satisfaction. -Encourage and sell membership packages, personal training sessions, and fitness programs. -Keep an updated record of current members and potential clients. -Provide details about fitness center amenities, classes, and events. -Assist with the onboarding, renewal, and cancellation of memberships. -Follow up with both new and existing members to promote engagement and retention. -Work alongside the marketing team to implement promotional initiatives. -Collect customer feedback and recommend enhancements to improve service quality. -Oversee the cleanliness and functionality of front desk and lounge areas. -Ensure adherence to health and safety standards. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-triadz-fitness-sdn-bhd-job-customer-service-representative]

Qualifications and Skills : -Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field. -Proven experience in customer service, preferably in the fitness or hospitality industry. -Strong communication and interpersonal skills. -Sales experience is an advantage. -Ability to handle stressful situations with professionalism and patience. -Proficiency in Microsoft Office and CRM software. -Passion for health, fitness, and wellness. -Availability to work flexible hours, including weekends and public holidays.