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Customer Service Executive Cum Homestay Operations ( Mandarin Speaker )

Customer Service Executive Cum Homestay Operations ( Mandarin Speaker )

The Stay HubChow Kit, Kuala Lumpur, Malaysia
20 hari lalu
Penerangan pekerjaan

Requirements

  • Proficiency in Mandarin and English (spoken and written) is a must, as we accommodate many international guests.
  • Customer-Focused and Solution-Oriented – You don’t just answer questions; you create seamless experiences!
  • Operationally Strong – Familiarity with hotel management or the homestay industry is a strong advantage.
  • Resilient and Resourceful – Able to handle challenges confidently and professionally.
  • Time-Sensitive and Disciplined – Strong follow-up skills to resolve guest inquiries efficiently.
  • Growth-Oriented – A willingness to learn, adapt, and continuously improve.
  • Flexible and Committed – While work hours may extend beyond the usual, we ensure our team is well-rewarded with valuable perks. Rotational shift setting.

Responsibilities

  • Be the Voice of The Stay Hub – Act as the first-tier support team, handling guest inquiries professionally via calls, emails, and messages.
  • Manage Reservations and Guest Services – Coordinate bookings, reservations, and guest inquiries efficiently and accurately.
  • Ensure Smooth Homestay Operations – Oversee and plan daily homestay operations, ensuring high service standards.
  • Own Every Guest Experience – Proactively solve problems, address concerns, and create positive experiences for our guests.
  • Implement Policies and Standards – Uphold and enforce company policies, procedures, and ethical standards.
  • Work as a Team – Collaborate with operations and management teams, sharing insights to enhance service quality.
  • Drive Business Growth – Contribute ideas and efforts toward the success and expansion of our hospitality business.
  • Stay Organized and Efficient – Track, follow up, and resolve guest requests promptly.
  • Be Ready to Go the Extra Mile – Provide occasional after-hours support to ensure smooth operations.

    • Benefits

  • Competitive Salary – RM2,800 – RM3,500 per month.
  • Career Growth and Leadership Opportunities – We recognize hard work and promote from within.
  • Performance-Based Bonuses – Your dedication will be rewarded!
  • A Supportive and Rewarding Work Culture – While we go beyond regular hours to ensure smooth operations, we believe in rewarding dedication with well-deserved relaxation.
  • Exclusive Perks – Enjoy free stays at our homestays and discounts for your loved ones.
  • Free Parking – No worries about parking fees!

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • EPF / SOCSO / PCB
  • Performance Bonus
  • Training Provided

    • Skills

    Customer Service Attention to Detail Time Management Communication Skills Problem-Solving Skills Customer Relationship Management Sales experience Fluency in Mandarin Hospitality Management

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