Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Executive Cum Homestay Operations ( Mandarin Speaker )

Customer Service Executive Cum Homestay Operations ( Mandarin Speaker )

The Stay HubChow Kit, Kuala Lumpur, Malaysia
20 hari lalu
Penerangan pekerjaan

Requirements

  • Proficiency in Mandarin and English (spoken and written) is a must, as we accommodate many international guests.
  • Customer-Focused and Solution-Oriented – You don’t just answer questions; you create seamless experiences!
  • Operationally Strong – Familiarity with hotel management or the homestay industry is a strong advantage.
  • Resilient and Resourceful – Able to handle challenges confidently and professionally.
  • Time-Sensitive and Disciplined – Strong follow-up skills to resolve guest inquiries efficiently.
  • Growth-Oriented – A willingness to learn, adapt, and continuously improve.
  • Flexible and Committed – While work hours may extend beyond the usual, we ensure our team is well-rewarded with valuable perks. Rotational shift setting.

Responsibilities

  • Be the Voice of The Stay Hub – Act as the first-tier support team, handling guest inquiries professionally via calls, emails, and messages.
  • Manage Reservations and Guest Services – Coordinate bookings, reservations, and guest inquiries efficiently and accurately.
  • Ensure Smooth Homestay Operations – Oversee and plan daily homestay operations, ensuring high service standards.
  • Own Every Guest Experience – Proactively solve problems, address concerns, and create positive experiences for our guests.
  • Implement Policies and Standards – Uphold and enforce company policies, procedures, and ethical standards.
  • Work as a Team – Collaborate with operations and management teams, sharing insights to enhance service quality.
  • Drive Business Growth – Contribute ideas and efforts toward the success and expansion of our hospitality business.
  • Stay Organized and Efficient – Track, follow up, and resolve guest requests promptly.
  • Be Ready to Go the Extra Mile – Provide occasional after-hours support to ensure smooth operations.
  • Benefits

  • Competitive Salary – RM2,800 – RM3,500 per month.
  • Career Growth and Leadership Opportunities – We recognize hard work and promote from within.
  • Performance-Based Bonuses – Your dedication will be rewarded!
  • A Supportive and Rewarding Work Culture – While we go beyond regular hours to ensure smooth operations, we believe in rewarding dedication with well-deserved relaxation.
  • Exclusive Perks – Enjoy free stays at our homestays and discounts for your loved ones.
  • Free Parking – No worries about parking fees!
  • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • EPF / SOCSO / PCB
  • Performance Bonus
  • Training Provided
  • Skills

    Customer Service Attention to Detail Time Management Communication Skills Problem-Solving Skills Customer Relationship Management Sales experience Fluency in Mandarin Hospitality Management

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Buat amaran kerja untuk carian ini

    Operation Executive • Chow Kit, Kuala Lumpur, Malaysia