MY - Officer - Land Transport, Customer Service

This position is responsible in day to day trucking operations and activities effectively to ensure delivery of service.

• Trucking planning accordance to approved vendor list and coordinatio of trucking activities.
• Acceptance of truck order and execute with vendors.
• Ensure on time pick-up delivery on all bookings.
• Proactive follow-up on each movement and raise escalation to internal and external customer on any incident.
• To submit daily / weekly / monthly report on time to customer.
• Ensure update in CTSI system and check status.
• Maintain Operations Standard as per set KPI.
• Coordinate day to day operation activities meet inter-department and customer's trucking requirements.

Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field

1–3 years of experience in customer service, logistics, or transport operations

Knowledge of transportation regulations and safety compliance

Proficiency in MS Office (Excel, Word, Outlook) and logistics management software

Strong multitasking skills and a customer-oriented approach to handling inquiries efficiently

Ability to work under pressure in a fast-paced logistics environment

Benefits :

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Total Rewards Package

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Employee Insurance Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. To be considered for this position you must have valid rights to work and live in Malaysia