Associate I, Fraud Monitoring

Job Responsibility :

• Be alert and pro active in handling fraud alerts in FDS System.
• Oversee and understand the various fraud trend.
• Able to identify and detect new fraud trends
• Escalate and recommend any abnormalities to Team Lead
• Conducting thorough investigations into suspicious transactions, including gathering relevant information, analyzing data, and contacting customers to verify transactions.
• Evaluating the risk associated with certain transactions or accounts and determining whether they should be flagged for further review or action.
• Communicating with customers / merchants to verify transactions, confirm identity, and resolve any discrepancies or concerns related to potential fraud.
• Analyzing transaction data and fraud patterns to identify new trends or emerging threats, and adapting fraud prevention strategies accordingly.
• Keeping up-to-date with the latest fraud trends, techniques, and technologies, and providing training to other team members or employees to raise awareness about fraud prevention.
• Ensuring compliance with industry regulations, company policies, and legal requirements related to fraud prevention and reporting.
• Identifying areas for process improvement and actively participating in enhancing fraud prevention strategies and tools.
• Communicate with cardholders / merchants to verify transactions and gather information via phone, email, or other communication channels.

Job Requirement :