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Dental Clinic Receptionist (Mandarin Speaker)

Dental Clinic Receptionist (Mandarin Speaker)

KL Malaysia Dental Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
15 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum education : SPM and above
  • Required skills :  Communication, Customer Service, Organizational Skills
  • Must be fluent in English, Malaysia and Mandarin to effectively communicate with Mandarin-speaking clients.
  • Experience in a similar role (dental or healthcare setting ideal)
  • communication skills – confident, caring, and assertive
  • Highly organised with attention to detail and a can-do attitude
  • Comfortable managing high volumes of patient coordination and scheduling
  • Passionate about patient care and service delivery
  • Able to work occasional evenings and weekends as needed
  • Tech-savvy and experienced with office systems and reporting

Responsibilities

  • Ensuring smooth and professional patient arrival, scheduling and communication
  • Managing appointment books to maximise efficiency and meet clinical KPIs
  • Taking charge of patient coordination post-consultation : arranging appointments, payment options, and liaising with third-party service providers
  • Acting as the patient’s main point of contact, ensuring all their needs are met with a smile
  • Key Responsibilities :

  • Provide outstanding patient care and concierge service
  • Deliver a seamless guest experience
  • Maintain data accuracy, oversee inbound / outbound communication, and respond to emails
  • Foster a positive and motivated team culture that reflects Alba’s standards of excellence
  • Benefits

  • EPF, SOCSO, and EIS contributions
  • Annual leave, sick leave, and public holidays
  • Dental treatments at exclusive staff price (for services provided in-house)
  • Training and professional development opportunities
  • Positive and supportive work environment
  • Skills

    Communication Customer Service Organizational Skills

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    Receptionist Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia