Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Senior Clinical Technical Specialist

Senior Clinical Technical Specialist

Waters CorporationSelangor, MY
19 hari lalu
Penerangan pekerjaan

Responsibilities

Key responsibilities include :

  • Supporting Waters’ clinical customers and fulfilling service plan requirements
  • Developing and executing plans to resolve customer issues, including managing escalations
  • Ensuring rapid response to diagnostic customers to maintain uptime and timely delivery of patient results
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Accurately documenting all customer support activities in the customer interaction system
  • Managing new installations and coordinating with third-party suppliers for lab construction or refurbishment
  • Delivering system-level training at customer sites
  • Maintaining up-to-date knowledge of relevant technologies and customer application needs
  • Adhering to quality system procedures and Health & Safety standards at all times

Where required, to support sales :

  • Work with Sales team to identify future business development opportunities and needs for service contract sales
  • Assisting with product demonstrations
  • Developing clear implementation plans for customers, including detailed lists of required equipment, reagents, and consumables

    • Qualifications

    Qualifications and Experience

  • Bachelor’s degree in Biochemistry, Chemistry, Physics, Engineering, or a related field; postgraduate qualifications are an advantage
  • Minimum 5 years of experience in UPLC-MS / MS service and / or applications in a professional environment
  • Strong technical skills in support, maintenance, calibration, and troubleshooting of LC / MS instrumentation
  • Prior experience using LC / MS (preferably Waters systems) in clinical, forensic, hospital, or IVD lab settings is highly preferred
  • Valid driver’s license
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

    • Skills and Attributes

  • Strong customer focus and commitment to service excellence
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with diverse audiences and tailor support to specific customer needs
  • Results-oriented with strong teamwork and collaboration skills
  • High personal integrity and accountability
  • Effective time management and organizational skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues

    • Travel :

  • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
    • Buat amaran kerja untuk carian ini

    Clinical Specialist • Selangor, MY