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Customer Care Officer

Customer Care Officer

OgawaShah Alam, Selangor, Malaysia
6 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum Diploma / Higher Diploma in qualification
  • Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
  • Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
  • Fresh graduate are welcome to apply
  • Customer oriented with good interpersonal and communication skills.
  • Highly motivated and ability to work well within a team.

Responsibilities

  • Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
  • To update and maintain customer interaction in the database.
  • Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
  • To assist in resolving customer complaints tactfully
  • To maintain amicable working relationship with business partner and customers
  • Prepare of monthly reports and documentation
  • Benefits

  • 5 working days
  • Min 14 Days Annual Leave per year
  • Birthday Leave, compassionate Leave and etc
  • Medical and insurance benefit
  • Staff Purchase
  • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Skills

    Communication Skills Product Knowledge Patience Problem-Solving Skills

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    Customer Care Officer • Shah Alam, Selangor, Malaysia