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Customer Service (Mandarin Speaker)

Customer Service (Mandarin Speaker)

OMTECH SOLUTION SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia
14 hari lalu
Penerangan pekerjaan

Requirements

  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Billing, Customer Liaison etc) is an added advantage but not essential
  • Candidates must be willing to work permanent night shifts & midnight shift. (6-days work with rotational off-days)
  • Able to understand handwritten Mandarin.
  • Knowledge in handling basic computer (Microsoft Excel / Word etc).
  • Experience in the consumer electronics / gaming hardware industry would be an advantage.
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

Responsibilities

  • To efficiently handle inbound and outbound customer call inquiries.
  • Serves as a liaison for customers and departments.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

    • Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

    • Skills

    Mandarin Problem-Solving Skills Time Management

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    Customer Service Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia