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Content Moderator - Korean - Penang

TeleperformanceBayan Lepas, Pulau Pinang, MY

30+ hari lalu

Penerangan pekerjaan

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive / Egregious and / or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Egregious)이고 / 혹은 그래픽적인 내용을 포함한 콘텐츠를 다루게 될 수도 있습니다. 여러분은 클라이언트의 정책을 적용하는 방법에 대한 교육을 받게 되며, 이 정책을 사용하여 커뮤니티 가이드라인을 준수하도록 할 것입니다.

Qualifications

Essential Requirements :

Experience of working in a high transactional role, in a KPI driven environment.
A background in either content moderation, customer service or any other role that involves working with daily targets.
You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
Availability to work rotational shifts.

Preferred requirements

Deep familiarity with social media, internet laws, policy regulations and market knowledge

Content Moderation experience is preferred, but not essential.

Bachelor's degree is preferred, however not essential.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

KPI 중심의 환경에서 업무를 수행한 경험이 있는 분

TP는 직원들의 건강과 웰빙을 매우 중요하게 생각합니다. 우리는 직원들이 근무 기간 동안 온전한 웰빙을 지원하고 촉진하기 위한 전용 Trust & Safety 웰니스 프로그램을 제공합니다. 각 프로젝트마다 전담 웰니스 팀이 있으며, 이 팀은 전체 직원 경험에 웰니스를 통합하기 위해 노력합니다. 또한, 모더레이션 팀은 교육, 그룹 세션 및 계획된 활동에 적극 참여하여 웰니스 문화를 조성하도록 강력히 권장됩니다.

TP는 평등 고용을 지향하며, 회사 내 다양성을 중요하게 생각합니다. 따라서 인종, 종교, 국적, 성별, 성적 지향, 나이, 혼인 여부, 군인 신분, 장애 또는 기타 보호되는 지위를 기준으로 차별하지 않습니다.

Responsibilities

Key Responsibilities :

Review, classify and / or eliminate content uploaded by users, according to the parameters and policies defined by the client.

Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.

Make timely escalations in accordance with established procedures.

Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.

Participate in continuous training programs established by the company for optimal development in the role.

Comply with all instructions and procedures related and complementary to the role.

Be attentive to the communications that arrive through the different communication channels of the company.

KPI)를 준수하고, 검토한 모든 사례에서 높은 품질을 유지합니다.

Buat amaran kerja untuk carian ini

Content Moderator • Bayan Lepas, Pulau Pinang, MY