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Technical Customer Support (Mandarin Speaker)

Technical Customer Support (Mandarin Speaker)

Agensi Pekerjaan Tetap Hangat Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
10 hari lalu
Penerangan pekerjaan

Requirements

Required Skills

  • Excellent Communication : Proficient in verbal and written communication in Mandarin and English.
  • Strong Problem-Solving : Ability to effectively address and resolve customer issues.
  • Calm Under Pressure : Maintains professionalism and composure in challenging situations.
  • Detail-Oriented : Meticulous with attention to detail and a commitment to continuous learning.

Responsibilities

Responsibilities

  • Respond to Customer Inquiries : Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
  • Handle Complaints Professionally : Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
  • Escalate Complex Issues : Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
  • Maintain Accurate Records : Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
  • Seek Process Improvements : Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
  • Meet Performance Targets : Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

    • Benefits

  • RM 300
  • RM 400
  • only entitled after passed probation） : RM 500
  • Allowances：午班 RM30 / day，晚班 RM70 / day
  • 13薪 + EPF & SOCSO

    • Additional Benefits

  • 5 Working Days
  • Allowance Provided
  • Training Provided
  • Staff Activities

    • Skills

    Technical Support IT Support Customer Service Troubleshooting Communication Skills Problem Solving Active Listening

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    Buat amaran kerja untuk carian ini

    Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia