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Service Desk Analyst (Mandarin speaker)

Service Desk Analyst (Mandarin speaker)

Abhidi SolutionGreater Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

We are an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation. Also we engage in providing Training, Managed and Infrastructural Services.Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes. We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations' business-specific needs using our superior technical expertise and world class infrastructure.

The Role

User Support :

  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Troubleshoot hardware, software, and network issues, guiding users through resolution steps.

Incident Management :

  • Log, track, and prioritize incidents using the ticketing system.
  • Escalate complex issues to appropriate support teams while ensuring timely resolution.

    • Customer Communication :

  • Maintain clear and timely communication with end-users regarding the status of their reported issues.
  • Provide step-by-step instructions and training to users for common technical problems.

    • Documentation :

  • Create and update knowledge base articles for common issues and resolutions.
  • Document troubleshooting steps and solutions to build a comprehensive support resource.

    • Collaboration :

  • Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience.
  • Participate in team meetings and contribute to ongoing process improvements.

    • User Education :

  • Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.
  • Create user-friendly guides to empower users to troubleshoot common problems independently.

    • Ideal Profile

    Skills :

  • Technical proficiency in desktop operating systems, software applications, and hardware components.
  • Strong problem-solving and analytical skills.
  • Familiarity with ITIL best practices is a plus.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Exceptional communication and interpersonal skills.

    • Qualifications :

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • Proven experience in a service desk or technical support role.
  • Strong knowledge of Microsoft Windows and Office applications.
  • Familiarity with troubleshooting hardware, software, and network issues.
  • Excellent customer service and communication skills.
  • Ability to work independently and collaboratively within a team.

    • What's on Offer?

  • Join a well known brand within IT Services
  • Great work environment
  • Leadership Role
    • Buat amaran kerja untuk carian ini

    Analyst Service Desk Mandarin Speaker • Greater Kuala Lumpur, Malaysia