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RE : Customer Service Representative (eCommerce / 3PL)

RE : Customer Service Representative (eCommerce / 3PL)

Career WisePenang, Malaysia
21 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

The Customer Service Representative plays a critical front-line role in supporting our customers, managing B2C and B2B order-related inquiries, post-purchase concerns, and ongoing client engagement via Shopify and MYOB.

Key Responsibilities :

Customer Interaction

  • Handle inbound phone calls, emails, and live chats with a focus on resolution and empathy.
  • Provide prompt responses to customer queries on orders, products, and delivery timelines.
  • Troubleshoot delivery and fulfilment issues with logistics visibility tools and Shopify admin.

Order Management & Admin

  • Maintain Shopify B2C and MYOB B2B order portals.
  • Manage Admin and Sales email inboxes; flag and escalate issues to appropriate stakeholders.
  • Proactively follow up on open orders, pending deliveries, and stock-related holds.

    • After-Sales & Support

  • Process warranty claims and returns in line with client SOPs.
  • Update customers on ETAs, order status, and replacement shipments.
  • Communicate clearly about backorders, substitutions, or out-of-stock scenarios.

    • Required Skills and Experience :

  • Fluent spoken and written English.
  • Experience with Shopify, MYOB, and eCommerce customer service.
  • Experience in 3PL, retail, healthcare, or call centre environments preferred.
  • Proficiency with G-Suite, Slack, or other workplace tools.
  • Ability to multi-task, prioritise, and remain calm under pressure.
  • Able to work on weekend if is required.
  • Min Diploma / Degree in related field.
  • Min 3 years and above working experience in related field.
    • Buat amaran kerja untuk carian ini

    Customer Service Representative • Penang, Malaysia