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Customer Service (Basic up to Rm4500) (Open for Fresh Grad)
Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia7 hari lalu
Penerangan pekerjaanInvestigate suspicious buyer activity and behavior that may pose risks to customers or merchants Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk Take appropriate actions based on standard procedures and document all steps taken Escalate cases accordingly when procedures are not defined Participate in special projects and collaborate with other departments when required Consistently meet weekly targets for productivity and quality Basic up to RM4500 (depending on experience) Standard Shift Allowance up to RM350 KPI Incentive up to RM300
Requirements
- Diploma + 1 years of working experience in customer service
- Degree Fresh are welcome to apply
- Able to work Rotational Shift - 24 / 7 shift (5 days work)
- Experience in KYC (Know Your Customer) or fraud investigation is an added advantage
- Background in the BPO (Business Process Outsourcing) industry is a plus
- Must be able to speak, read, and write in Simplified Chinese (due to business needs)
- Willing to work in Kuala Lumpur
Responsibilities
Overall Job Purpose
Perform KYC due diligence for Chinese and English seller identification with the aim to onboard valid merchants on ecommerce platform and mitigate risk from fraudulent activity
Job Responsibilities
Benefits
Benefits
Skills
Customer Service
Important Information
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia