Overview
Who you'll be working for
Largest insurance company in Malaysia
What requirements you'll need to be eligible
- Tertiary qualification in any discipline recognized by the Ministry of Higher Education Malaysia, preferably in Healthcare or Health Administration, or an insurance-related discipline.
- Work experience in a hospital setting, managed care, or medical insurance is preferred.
- Medical knowledge (including the 13th Schedule of Fees) in claim processing and understanding of insurance policy interpretation and application.
What you'll be doing on the job
Act as the primary liaison for policyholders, agents, and designated hospitals on Guarantee Letter (GL) and claims-related enquiries, ensuring consistent and end-to-end support.Collaborate closely with the Healthcare Services Department, hospitals, and agents to facilitate smooth hospital admissions, discharges and claims support.Build and maintain strong rapport with hospitals and healthcare providers to support service coordination and uphold positive brand reputation.