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Customer Success Specialist (Korean) - Penang

Customer Success Specialist (Korean) - Penang

Agensi Pekerjaan JobScoper Sdn BhdGeorgetown, Pulau Pinang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Can speak in English & Korean with fluent.
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

Responsibilities

  • Provide prompt and effective customer support via available communication channels, including inbound phone calls and email.
  • Handle payment transactions and sensitive customer information with accuracy, ensuring strict confidentiality and data protection at all times.
  • Take proactive steps to resolve customer concerns and help protect the client’s brand reputation and customer loyalty.
  • Recognize and escalate high-priority issues through the appropriate internal channels when necessary.
  • Collaborate effectively with team members to improve processes and contribute to a culture of continuous enhancement in the customer support experience.
  • Support service quality by offering constructive feedback, suggestions, and recommendations.
  • Stay current with job-related knowledge and skills by participating in training sessions and ongoing learning opportunities.
  • Consistently achieve key performance indicators (KPIs) set by the company and client.
  • Comply with all company and client policies, procedures, and operational standards.

    • Benefits

  • Provided training.
  • Rotational Shift; Mon-Fri 9am-10pm ; Sat-Sun 9am-6pm.
  • Provided language allowance.
  • Provided housing allowance.
  • Annual leave / Medical leave.

    • Additional Benefits

  • Annual Leave
  • Allowance Provided
  • Training Provided

    • Skills

    Fluent Korean language skills Customer service experience Problem-solving skills Communication skills Time management

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    Customer Specialist • Georgetown, Pulau Pinang, Malaysia