GTO Business Relationship Manager

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Acts as a one-stop service point to represent Global Technology Operations on service level and support. Understand business system requirements and develop optimal implementation approach to effectively deliver the necessary underlying infrastructure. Produce monthly service level report and host related governance meeting as required by local management. Manage and Resolve IT related issues and change requests. Direct Infrastructure Leads and assign resources in delivering end to end services

Key Responsibilities ( List the duties or task performed critical to success)

• Manage complex relationships and the clashes of priorities and cultures that occur among diverse groups.
• Interact with business unit management teams, officers, and representatives to assist them in resources outsourced to GTO.
• Addresses issues with impact beyond own team based on knowledge of related disciplines
• Manage and oversight delivery by third party vendors
• Manages the specification, construction, and integration of deliverables from internal technical teams and external vendors to local business units
• Manages the implementation of the infrastructure scope to ensure that GTO Infrastructure meets delivery obligations (e.g. preparation of system aligning to regional security & infrastructure policy)
• Tracks the project to the agreed schedule and reports on progress and status Acts as the focal point and liaises between the business technology stakeholders and technical tower leads

Manage Deliverable : -

Minimum job requirement ( minimum knowledge, skills and abilities that are required to perform the job)