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Mandarin Customer Support

Mandarin Customer Support

Revive Life SolutionShah Alam, Selangor, Malaysia
19 hari lalu
Penerangan pekerjaan

Requirements

  • Candidate must possess at least an SPM or equivalent level
  • Fresh graduate is welcome to apply
  • Required language(s) : Mandarin or Cantonese and English
  • Strong Customer Service, Empathy and Patience Skills
  • Good Time-management and Multi-tasking Skills to prioritize and handling multiple customer inquiries efficiently

Responsibilities

  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment / cancellation
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

    • Benefits

  • EPF / SOCSO
  • Annual Leave
  • Medical Leave
  • Medical insurance
  • Hospitalization insurance (inclusive coverage for your direct family member)
  • Dental allowance
  • Performance bonus
  • On job training provided
  • Bonus provided when joining after 3 months
  • 5 working days
  • Each shift consists of 9 working hours, including 1-hour lunch break-time
  • 3-minute walking distance to office – Shelter nearby LRT / KTM Station

    • Additional Benefits

  • Allowance Provided

    • Skills

    Customer Service Fluency in Mandarin Knowledge of Chinese culture Cantonese rotational shift Interpreting skills

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    Buat amaran kerja untuk carian ini

    Customer Mandarin • Shah Alam, Selangor, Malaysia