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Customer Service Consultant

Customer Service Consultant

Planet Telecoms Managed Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
23 hari lalu
Penerangan pekerjaan

Requirements

  • Candidate must possess at least a SPM or Diploma in any field or equivalent.
  • Preferably with retail experience in telecommunication products and services.
  • At least One (1) year of working experience in the related field is required for this position.
  • Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
  • Sales oriented and able to work independently.
  • Good communication and good customer services.
  • Good discipline and work as a team.

Responsibilities

  • Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
  • Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
  • Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
  • To maintain accurate and comprehensive record of new and existing customers.

    • Benefits

  • Medical Reimbursement
  • Group Hospital & Surgical Insurance.
  • Attendance allowance.
  • Free uniforms.
  • Commission

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalization Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Overtime Pay

    • Skills

    Communication Skills Customer Service

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia