(LL) Customer Service - Cantonese Speaker (Open for fresh graduate) (57980)

Company Industry : One stop solution for IT, communications service provider. - Provides an administrative support service to the Managed Services Client Service Desk team. - Provides entry level administrative tasks as required by the team. - Responsible for receiving, validating, and logging client requests, capturing the detail of the request. - Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization. - Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests. - Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information. - Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf. - Performs any other related task as required.  [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-agensi-pekerjaan-reeracoen-malaysia-sdn-bhd-job-ll-customer-service-cantonese-speaker-open-for-fresh-graduate-57980]

• Education Level : SPM and Above - Able to speak Cantonese to liaise with Hong Kong customers. - Ability to work in 24X7 shift structure, based on a defined roster as required - Basic experience level in the Technology Industry and Call Centre environment - Fresh graduates are encouraged to apply - Candidates with IT Customer Service / general Customer Service background will be a plus - Communications, analytical thinking is essential to help to identify, communicate to resolve issues - Good verbal and written communication and customer service skills