Product Executive / Manager (E-commerce & Digital)

Job Responsibilities : -Develop and implement strategies to improve customer experience for both buyers and sellers on the platform. -Collect and analyze feedback from B2B sellers and B2C buyers to identify areas for product and feature improvement. -Execute targeted marketing campaigns (email marketing, push notifications, promotions) to drive user growth and engagement. -Conduct competitor analysis to stay updated on industry trends and identify innovative opportunities. -Track and evaluate promotional campaign performance, and optimize strategies based on data insights. -Provide high-quality customer support by resolving inquiries and maintaining customer satisfaction. -Use data analytics to identify product issues, optimize key product metrics, and improve product performance. -Develop strategies to increase customer lifetime value through refined operations and product usage expansion. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-carson-technology-sdn-bhd-job-product-executive-manager-e-commerce-digital]

• Bachelor’s degree or above in a related field -2–5 years of experience in product operations or a related role -Ability to manage product operations independently with strong understanding of operational workflows -Familiarity with ASO, SEO, SEM, and other digital marketing techniques -Proven track record in user growth initiatives -Proficiency in Mandarin is an added advantage