Service Desk Analyst (Japanese Speaker)

Abhidi, a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum of sectors, including Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy, Utilities, and more. Our core mission is to facilitate organisations in optimising their operational efficiency by taking the responsibility for their hiring prerequisites. We excel at placing skilled IT professionals strategically to meet our clients' staffing needs in the APAC region. Our unwavering commitment is to consistently deliver on commitments and exceed client’s expectations by addressing organisations' business-specific needs using our superior technical expertise and world-class infrastructure. Moreover, we take pride in helping our candidates achieve their dreams of landing highly desired IT roles. Whether guiding seasoned experts to enticing opportunities in APAC nations or offering comprehensive relocation support, we are steadfast in our commitment. Abhidi Solution is resolute in its ambition to be the preferred destination for top-tier IT talent, seamlessly enabling their integration into leading IT organisations. Forge a partnership with Abhidi, where we empower both organisations and individuals to unlock their fullest potential in the ever-evolving IT realm.

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

Ideal Profile

What's on Offer?