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Content Reviewer (Mandarin Speaker)

Content Reviewer (Mandarin Speaker)

CognizantKuala Lumpur, Malaysia
18 hari lalu
Penerangan pekerjaan

Responsibilities

  • Moderate content to ensure accurate and precise decision is applied in the online space inpliance with client's policies and guidelines
  • Gaining full understanding and in-depth knowledge of client policies and guidelines
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text / videos / images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not inpliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of usermunity
  • Ensure on meeting daily KPIs Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadline

Requirements

  • Excellent written, reading & spokenmunications skills in Mandarin.
  • Possess good proficiency in English.
  • Onlinemunity experience and exposure
  • Experience with confidential information collection and management (preferable)
  • Willing to work in 24x7 shift environment
  • Should befortable working with explicit & sensitive content Ability to manage critical situations with minimum supervision
  • Good interpersonal andmunication skills Ability to perform in adverse situations

    • Soft skills

  • Ability to work independently Experience with social networking (or similar programs)
  • Internet Savvy Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment
  • Excellent analytical and research skill

    • Job ID 00063385103

    Buat amaran kerja untuk carian ini

    Mandarin Speaker • Kuala Lumpur, Malaysia