Tawaran kerja ini tidak tersedia di negara anda.
head of contact centre
RecruitFirstKuala Lumpur, MY18 hari lalu
Penerangan pekerjaanPlans, organizes and controls resources for optimal utilization to deliver appropriate customer service. Maintains and improves the centre’s real-time responsiveness so as to ensure smooth running of day-to-day customer servicing. Manages staff roster to meet the fluctuations in call demands and programs; recommends and adjusts real- Provides on-the-job training and mentoring to staff to ensure performance standards are met. Identifies team and individual training needs and develop plans for immediate and long-term performance Provides recommendation and evaluation on hotline and customer service rationalization initiatives.
Overview
Who you'll be working for
Banking Industry
What requirements you'll need to be eligible
- At least a recognized Degree.
- At least 4 years of proven supervisory and team management experience, preferably in a customer centre environment.
- Familiar with banking and / or credit cards process and products.
- Good communication skills, comprehension skills.
What you'll be doing on the job
time schedule changes based on workload / forecast shifts
improvements.
Buat amaran kerja untuk carian ini
Contact Centre • Kuala Lumpur, MY