Learning and Development Specialist

Job Responsibilities

• Plan, execute, and follow up training modules for Operation teams.
• Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy / SOP.
• Perform in house training via online and physical class.
• Create, review, and amend training materials and contribute to enhance training modules.
• Send training invitations and collect feedback from the training conducted.
• Provide management skills training to Outlet Manager levels.
• Involves direct and indirectly with other related departments ( eg : Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.
• Continuously coach and support Operation Team through knowledge and theory skills.
• Arrange external training to support Operation Management Team ( eg : FHC )
• Keeps LandD Lead and Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties and responsibilities as required or requested [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-zus-coffee-job-learning-and-development-specialist]

Qualification and Experiences  -Must possess a Diploma / Degree in Hospitality or any related disciplines. -Minimum Strong coffee knowledge and experience in FandB, food safety, and operations -Proven experience delivering training programs and facilitating group discussions. -In-depth knowledge and experience in the area3 years of working experience in a related field. -Certification in SCA is an added advantage. -The ability to effectively communicate complex information and engage with a variety of learners. -Ability to assess the effectiveness of training programs and make improvements based on feedback and evaluation results. -Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools. -Ability to manage multiple training projects simultaneously and ensure they are delivered on time and within budget. -Commitment to ongoing professional development and keeping up to date with industry developments and best practices in training and development. -Computer literate with good command of both written and spoken English and Malay -Familiar in Microsoft Office (Eg : Excel, PowerPoint, Word ) -Certify HRD Trainer is an added advantage.   a Necessity, not a Luxury.