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F&B Operations Manager (Puchong)

F&B Operations Manager (Puchong)

Polymer Composite Asia Sdn. Bhd.Nilai, Negeri Sembilan, Malaysia
15 hari lalu
Penerangan pekerjaan

Requirements

The Candidate

  • Diploma / Degree in Hospitality Management, Business Administration, or related fields.
  • Minimum 5 years of experience in a managerial role in F&B operations management, preferably with experience in coffee Beverage-related outlets or café operations
  • Experience in setting up and managing new outlets will be an added advantage.
  • Strong leadership, communication, and interpersonal skills.
  • Solid knowledge of F&B operations, including costing, budgeting, and P&L management.
  • Hands-on approach with excellent problem-solving and decision-making abilities.
  • Strong organizational skills with keen attention to detail.
  • Ability to join the company by mid July will be an added advantage.Interested candidates are invited to apply online with detailed resume. Only short-listed candidates will be notified.

The Company

  • Factories in Malaysia (HQs), China, India, Mexico, South Africa
  • Export to 105 countries around the world.
  • Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, and Telecommunication
  • Single source solution provider of innovative, engineered manufacturing products and services in full compliance with global engineering standards
  • Responsibilities

    The Job

  • We are seeking a highly motivated and experienced F&B Operations Manager to oversee and lead the operations of multiple outlets.
  • The ideal candidate will work closely with senior management to ensure operational excellence, customer satisfaction, and profitability, while aligning with the company’s long-term business vision.
  • Responsibilities

    Business Operations

  • Collaborate with top management for strategic planning and execution to meet annual business objectives.
  • Fully responsible for financial performance, including budgeting, forecasting, and cost control for all outlets.
  • Monior and control all P&L items to ensure profitability.
  • Ensure all outlets adhere to hygiene and safety standards.
  • Take on additional tasks and projects as assigned by the company.
  • People Management

  • Develop and manage workforce planning and staffing forecasts.
  • Create a positive and productive work environment for all team members.
  • Implement and uphold customer service SOP standards across all outlets.
  • Work closely with HR for recruitment, onboarding, training, development, and retention of staff.
  • Optimize staff scheduling to achieve maximum productivity and efficiency.
  • Monitor and control labour costs to remain within budgeted levels.
  • Audit & SOP Compliance

  • Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs.
  • Conduct regular audits to ensure compliance with hygiene, safety, and company standards.
  • Ensure outlets are well-maintained, adequately stocked, and prepared for daily and peak operations.
  • Customer Service Excellence

  • Continuously enhance customer service standards by identifying customer needs and resolving
  • issues proactively.
  • Analyze service trends and propose system improvements to enhance customer satisfaction.
  • Ensure effective communication across all departments including marketing, purchasing, kitchen, and outlet teams.
  • Benefits

  • Annual Leave PH
  • Medical Coverage (Hospitalization Personal Accident & Outpatient)
  • Uniform
  • Staff Activities
  • Additional Benefits

  • Training Provided
  • Skills

    Cost Control People Management Business Development

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    Buat amaran kerja untuk carian ini

    Operation Manager • Nilai, Negeri Sembilan, Malaysia