KEY RESPONSIBILITIES :
Sales Achievements
- Ensures a unique and exceptional client experience during a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to client(s) needs and motivations
- Strives to always improve and surprise the client(s)
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of After Sales
- Meets individual and boutique targets, both quantitative and qualitative
- When applicable, deals with Care Service by managing repair orders
Client Relationship & Portfolio Development
Cultivates strong client relationships and develops client loyaltyEfficiently develops the client portfolio (Sales & Care Service when applicable)Executes targeted CRM actionsParticipates to client events and acts as an Ambassador of the MaisonDaily Boutique Operations
Respects all brand and boutique policies and proceduresParticipates to inventoriesParticipates to the set up and breakdowns at opening and closing of the boutiqueParticipates to the implementation of Visual Merchandising guidelinesAssists with special projects when requestedQUALIFICATIONS :
Possess commercial acumen with good selling skills.Service and client focusedStrong interpersonal skills, curiousity and team spiritPreferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environmentGood product knowledge in luxury retail landscape