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Customer Service Executive (Mandarin Speaker)

Customer Service Executive (Mandarin Speaker)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia
9 hari lalu
Penerangan pekerjaan

Requirements

  • Possess at least a Secondary / SPM / 'O' Level certification.
  • Open to fresh graduates and entry-level candidates.
  • Demonstrate excellent customer service and interpersonal skills.
  • Exhibit strong written and verbal communication abilities.
  • Proficient in Mandarin language to effectively communicate with Mandarin-speaking customers.
  • Capable of problem-solving and conflict resolution in a customer service setting.
  • Practice active listening to understand customer needs and provide appropriate solutions.
  • Must be able to work Onsite in Petaling Jaya.

Responsibilities

  • Provide excellent customer service to Mandarin-speaking clients, addressing inquiries and resolving issues promptly and professionally.
  • Communicate effectively with customers via phone, email, and chat in Mandarin to understand their needs and provide appropriate solutions.
  • Utilize strong problem-solving skills to identify the root cause of customer issues and implement effective resolutions.
  • Actively listen to customer feedback and escalate complex issues to senior team members as needed.
  • Collaborate with other team members to ensure consistent and high-quality customer service delivery.

    • Benefits

  • Annual Leave
  • Medical Leave
  • Job Training Provided
  • EPF / SOCSO / EIS
  • Plenty Career Growth Opportunities
  • Company Activities
  • Nearby public transportation
  • Work-Life Balance

    • Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided
  • Staff Activities

    • Skills

    Customer Service Communication Skills Mandarin Language Proficiency Problem Solving Active Listening

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    Customer Service Executive • Petaling Jaya, Selangor, Malaysia