FHS Repair Support Specialist

Job Description :

The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams.

The Repair Support Specialist is the focal point for the FHS Repair Management processes and tools. He / she shall ensure that our processes and tools are relevant, up to date, and efficient. Through this activity, the Repair Support Specialist shall also lead projects, monitor the performances of the department, implement corrective actions, drumbeat initiatives and provide regular reporting to the relevant stakeholders.

PROCESSES :

Roll-out new processes and tools, ensuring a comprehensive deployment towards the team, a smooth integration in the existing landscape, with limited disruption to the Repair Management operations

Identify bottlenecks and other issues in our way of working, challenge the existing processes, propose improvements and implement corrective actions

Record and compile any changes, and new processes, in view of a yearly update of the Repair Management User Guide

TOOLS :

Ensure the available IT tools meet our operational needs, propose and implement improvement where needed

Streamline the Repair Management dashboards and indicators, deploy and maintain a logical set-up allowing easy access to the relevant data

Contribute to data quality in our IT landscape, including : implementation of routines to drumbeat the stakeholders, monitoring of the improvement, propositions for long term solutions

PERFORMANCE :

Deploy and maintain relevant performance indicators, available and visible to the different stakeholders, prioritizing operational and financial monitoring

Identify and analyse the gaps between the targets and the actuals, drumbeat the implementation of corrective actions for improvement

PROJECT :

Lead the Repair Management projects : prioritize initiatives with the stakeholders, set-up development roadmaps, onboard the required experts and drumbeat the actions implementation

Support the operational changes through an agile change management methodology, ensure the buy-in from the team

SECONDARY RESPONSIBILITIES :

Coordinate with the department Team Leader to manage and monitor the subcontracting activities and performances

Carry-out other duties reasonably determined from time to time by the Manager

Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company :

Airbus Customer Services Sdn Bhd

Employment Type : Permanent

Experience Level : Professional

Job Family :

Customer Account and Service Management