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Customer Service Executive

Customer Service Executive

Ellwood ConsultingAra Damansara, Selangor, Malaysia
24 hari lalu
Penerangan pekerjaan

Requirements : Requirements :

  • Excellent English & Mandarin verbal communication skills.
  • Candidate must possess at least a SPM.
  • Required language(s) : English & Mandarin to effectively communicate with Mandarin-speaking clients.
  • Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided.
  • Fresh Graduates with Cert / Degree / Diploma in IT encourage to apply.
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Must be willing to work on rotational shifts and off day.
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Must be willing to work in Petaling Jaya, Selangor.

Scopes : Responsibilities :

  • Provide continuous technical support via telephone and email related to the product.
  • Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems.
  • Identify the level of technical knowledge and adjust technical communications to solve customer's problem.
  • Conducting basic probing to determine the next action for any software related to enquiries.
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

    • Benefits :

  • 5 working days in a week.
  • EPF & SOCSO.
  • Sick leave.
  • Annual leave.
  • Quarterly staff recognition and appreciation.
  • Nice Working Environment.
  • Fun Filled Environment with Events and Activities / Team Outing.
  • Career Path : Executive >

    • Senior Executive >

    Specialist >

    Team Leader >

    Assistant Manager >

    Manager

    Experience Required : Min 1 Year / s

    Buat amaran kerja untuk carian ini

    Customer Service Executive • Ara Damansara, Selangor, Malaysia