Product Support Engineer – Manufacturing

Our Opening and Your Responsibilities

• Work closely with USA helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training.
• To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
• To support product test, ensure test request deliver on time.
• To operate the virtual studio system.
• To support technical training.
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)

What You Need to Succeed

At least Completed Technical education in Automation or Mechatronic background.

Preferably candidate with 1- or 2-years technical sales experience dealing with manufacturing industry customer base.

Ability to learn about products and services and describe / explain them to prospects.

Excellent knowledge of English (other language will be added advantage)

Excellent communication and interpersonal skills.

Outstanding negotiation skills with the ability to resolve issues and address complaints

Our Offer to You

Stable employment conditions based on the contract of employment

Medical care with the dental package

Life insurance