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Customer Service Assistant

Customer Service Assistant

Sin Guhe Trading Sdn BhdSkudai, Johor, Malaysia
3 hari lalu
Penerangan pekerjaan

Requirements

  • Possess at least a SPM.
  • Proficiency in both Bahasa Malaysia and English, with strong verbal and written communication skills.
  • Excellent customer service skills, with a focus on providing helpful and effective support to customers.
  • Ability to identify and solve problems efficiently, ensuring customer satisfaction.
  • Capable of working onsite in Skudai, Johor.
  • Entry-level position; fresh graduates are encouraged to apply.
  • Demonstrated ability to communicate clearly and professionally with customers and colleagues.

Responsibilities

  • Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about products, services, and order status.
  • Process customer orders, returns, and exchanges efficiently and accurately, ensuring customer satisfaction.
  • Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel.
  • Maintain customer records and update account information in the company database.
  • Provide product demonstrations and training to customers, showcasing the features and benefits of commercial fridge and stainless steel food service equipment.
  • Collaborate with sales and technical teams to address customer needs and provide solutions.
  • Assist in the preparation of quotations and proposals for potential customers.
  • Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
  • Contribute to the development and improvement of customer service procedures and policies.

    • Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO

    • Additional Benefits

  • Staff Activities
  • Allowance Provided

    • Skills

    Customer Service Problem Solving Communication Skills

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    Buat amaran kerja untuk carian ini

    Customer Service • Skudai, Johor, Malaysia