Customer Engagement Manager ( Automotive)

Our Client is looking for a passionate and results-driven Customer Engagement Manager (Sales) to lead their efforts in enhancing customer satisfaction and loyalty. The ideal candidate will possess strong interpersonal skills, strategic thinking, and a proven track record of driving customer engagement programs and process to support sales achievement.

Location : Petaling Jaya, Malaysia

Work Mode : Work From Office

Role : Customer Engagement Manager

What You'll Do :

• Serve as the central catalyst between prospects, customers, and the sales organization—designing, executing, and refining engagement programs that accelerate pipeline development, drive revenue, and enhance customer satisfaction.
• Develop multichannel outreach strategies (email, phone, social, events) tailored to buyer personas and sales stages; optimize timing, messaging, and follow-up schedules
• Lead targeted engagement campaigns, personalized communications, and automated sequences—ensuring high-touch prospect experience and consistent messaging.
• Create and deliver tools, workshops, collateral, and scripts to equip sales reps in prospect engagement and objection handling .
• Work with marketing and events to ensure campaigns and field events are tightly aligned with pipeline goals—supporting promotion, lead follow-up, and performance measurement.
• Define and track KPIs (e.g. leads conversion, leas to test drive) analyze results, and iterate strategies based on metric.
• Evaluate and implement sales engagement platforms; integrate with CRM; streamline workflows for efficiency and personalization
• Partner with Marketing, Product, Sales Ops, and Services to align messaging, content, and enablement efforts—ensuring seamless buyer journeys

What We’re Looking For :

Minimum 5 years of experience in customer engagement or related field

Strong analytical skills and experience with CRM tools

Excellent verbal and written communication abilities

Proven ability to manage multiple projects simultaneously

A proactive approach to problem-solving and decision-making

Ability to work collaboratively within a team environment

Remuneration Rage : RM7000 to RM12,000.00

Consultant in-charge : Sarah Tan I 012-3300765 I sarah.tan@hunters-in.com