Executive - Customer Service_Japanese [MAG_JP]

We are seeking a customer-focused Call Centre Agent to handle inbound and / or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities :

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information.
• Process customer requests, orders, and transactions as required.
• Document all call information accurately in the system for future reference.
• Meet or exceed performance targets, including quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to improve customer service processes.

Key Requirements :