Tawaran kerja ini tidak tersedia di negara anda.

Senior Associate; Customer Journey Design

AstroKuala Lumpur, MY

27 hari lalu

Penerangan pekerjaan

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES :

What you will do :

Program management : Responsible for the end-to-end management of project(s) inclusive of but not limited to – set objective and goals, initiate, plan, execute, tracking / success measures, progress monitoring, mitigation, socialise and keep relevant parties as well as stakeholders updated necessarily. Manage risks / solutions with stakeholders. Program manager mindset is required.

Customer Journey Design : Develop customer journeys for new and existing products and services. Analyse and evaluate pain points within the Customer Journey phases. Work with business owners for solutions / workarounds for pain points, or for opportunities to delight. Identify critical messaging and touchpoints as well optimum customers communications modes.
Develop frameworks / solutions that are validated and or driven by data and insights from industry benchmarks.
Critical and strategic thinking. Find and connect elements and data to paint a clear big picture.
Collaborate in cross-functional project groups for new products and services to advocate or represent the customer point of view. Have customer-centric mindset.
Model the Astro values – Inclusive, Accountable, Creative.
Contribute to internal team building such as knowledge sharing, training, and culture setting.

REQUIREMENTS : Who you are :

Independent problem-solving : Display strong ability in analysing and interpreting data, arriving at a well-reasoned assessment, and developing rational next steps.

Independent planning and delivery : Display track record of moving teams from ideation to execution, and actively managing delivery plans against limited time and resources. Able to set clear priorities.

Stakeholder management : Support clear, focused, and effective communication / coordination between internal teams and external stakeholders.

Have strong communication skills (written and spoken). Able to present ideas in a structured and convincing manner (via verbally and presentation materials).

Possess a growth mindset : Flexible to learn and unlearn, experiment, contribute to the learning cycle via knowledge sharing for teamwide benefit.

bonus) Operational experience : To have exposure to sales and / or service operations, including organisational design, process mapping, and training.

Buat amaran kerja untuk carian ini

Senior Associate • Kuala Lumpur, MY