Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions
The Commercial Cards Program Administrator (PA) Client Service Officer (CSO) is responsible for handling PA inquires, received via email and phone, and resolving them within SLA timeframe. The CSO is the primary liaison between Commercial Cards clients and Commercial Card Operations for problem identification and resolution. This person is responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.
The Commercial Cards Program Administrator (PA) Client Service Officer (CSO) is responsible for handling PA inquires, received via email and phone, and resolving them within SLA timeframe. The CSO is the primary liaison between Commercial Cards clients and Commercial Card Operations for problem identification and resolution. This person is responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.
KEY RESPONSIBILITIES
DEVELOPMENTAL VALUE
KEY COMPETENCIES / SKILLS
Business / Industry Knowledge / Competencies :
Personal Attributes / Interpersonal Skills :
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Candidate MUST be willing to working in a 24 / 7 shift environment on rotation basis.
Job Family Group : Customer Service
Job Family :
Institutional Customer Service
Time Type : Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and / or contact the recruiter.
Client • Penang Pulau Pinang Malaysia