Customer Service Internship (Supply Chain Department)

Job Description

This position is based in Malaysia office and reports to the Customer Service Supervisor.

Roles and Responsibilities

The incumbent will manage the complete sales order cycle including all post-sales activities. You will work closely with the Operations and Sales teams to serve customers by providing product and service information while resolving product and supply chain issues effectively. You will be part of a multicultural & international environment and collaborate across different functions to facilitate successful delivery.

• Support order processing (OTC), customers’ inquiries, sample request, labelling, claims and complaints.
• Coordination of shipping documents to ensure timely delivery of shipment to customer by communicating customer expectations with plants & warehouse personnel.
• Monitor orders on a daily basis, own the order book, and assist forecasting for Demand Planner
• Handle registration processes in collaboration with Regulatory department.
• Close cooperation with Customer Service team at HQ as well as production teams in various production entities (France, China, Indonesia, etc).
• Follow up on accounts receivable and provide audit support.
• Perform other administrative duties that may be assigned.

Qualifications

Requirements :

Additional Information