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Hospitality Associate

Hospitality Associate

Xiao En Memorial Park BhdKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Candidate must possess at least SPM; Fresh graduates are welcome to apply.
  • Required language(s) : English & Mandarin (Spoken & Written).
  • Good interpersonal skill and verbal communication skills.
  • Able to work independently, high committed, responsible and dependable.
  • Customer service oriented and great attention to detail.
  • Highly motivated team player with a strong drive for success and the ability to work under pressure.
  • Able to work in shifts, weekend and public holiday.

Responsibilities

  • To answer in-bound call and re-direct to concerned department or person in charge.
  • To record caller / guest’s name & message accurately and pass concerned department or person in charge.
  • To welcome guests in good manner, identify his / her specific purpose or needs and assist them or direct them to the venue.
  • To provide accurate information to clients, guests or public about Xiao En Group’s products, services and facilities for both Xiao En Centre and Xiao En Memorial Park.
  • To liaise or alert hall rental team and assist in registering the funeral director or client family, ensuring necessary details obtained.
  • To update occupancy list and general clerical and administrative support to relevant department.
  • To maintain the cleanliness and tidiness of reception counter, lobby and hall in daily basis.
  • To maintain contact with all guests and action to compliments or complaints or special requests i.e. direction, hail taxi to front door.
  • To receive postal, parcel, courier packages addressed to the concerned department or staff.
  • Any other duties which are appropriate to the post and which are agreed upon to the Hospitality Manager.
  • Any others task as assigned from time to time by Superior

    • Benefits

  • Staff Uniform
  • Staff Meal
  • Group Insurance (Term Life, Personal Assistant, Hospitalization & Surgical)
  • Medical Benefit
  • Dental Benefit
  • Annual Medical Checkup and etc.

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided

    • Skills

    hospitality associate hospitality Customer Service Interpersonal Skills

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