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Hospitality Associate

Xiao En Memorial Park BhdKuala Lumpur, Kuala Lumpur, Malaysia

6 days ago

Job description

Requirements

Candidate must possess at least SPM; Fresh graduates are welcome to apply.
Required language(s) : English & Mandarin (Spoken & Written).
Good interpersonal skill and verbal communication skills.
Able to work independently, high committed, responsible and dependable.
Customer service oriented and great attention to detail.
Highly motivated team player with a strong drive for success and the ability to work under pressure.
Able to work in shifts, weekend and public holiday.

Responsibilities

To answer in-bound call and re-direct to concerned department or person in charge.

To record caller / guest’s name & message accurately and pass concerned department or person in charge.

To welcome guests in good manner, identify his / her specific purpose or needs and assist them or direct them to the venue.

To provide accurate information to clients, guests or public about Xiao En Group’s products, services and facilities for both Xiao En Centre and Xiao En Memorial Park.

To liaise or alert hall rental team and assist in registering the funeral director or client family, ensuring necessary details obtained.

To update occupancy list and general clerical and administrative support to relevant department.

To maintain the cleanliness and tidiness of reception counter, lobby and hall in daily basis.

To maintain contact with all guests and action to compliments or complaints or special requests i.e. direction, hail taxi to front door.

To receive postal, parcel, courier packages addressed to the concerned department or staff.

Any other duties which are appropriate to the post and which are agreed upon to the Hospitality Manager.

Any others task as assigned from time to time by Superior

Benefits

Staff Uniform

Staff Meal

Group Insurance (Term Life, Personal Assistant, Hospitalization & Surgical)

Medical Benefit

Dental Benefit

Annual Medical Checkup and etc.

Additional Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Medical Insurance

Training Provided

Overtime Pay

5 Working Days

Staff Meal

Skills

hospitality associate hospitality

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Associate • Kuala Lumpur, Kuala Lumpur, Malaysia