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Graduate Intake_Fraud Analyst

United Overseas BankKuala Lumpur, Wilayah Persekutuan, Malaysia

17 hari lalu

Penerangan pekerjaan

Posting Date : 16 Jun 2025 Location :

Kuala Lumpur, Wilayah Persekutuan, MY

Company : UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

Fraud Risk Management (FRM)’s primary responsibility lies in managing and mitigating fraud-related incidents specifically pertaining to the retail customer segments. FRM develops and maintains policies and controls to assist the bank to prevent, monitor, detect and investigate on fraud related matters.

You will be part of the CASA or Cards Fraud Surveillance Team to protect customers' interest in their banking activities by early detection and intervention.

Analyze unusual online banking activities to prevent and detect fraudulent transactions.
Contact customer by calls or trigger notifications to alert suspicious transaction.
Manage customer's expectation and provide scam advisory to customer.
Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost & stolen card, and Credit Master attacks. Block / unblock cards, and attempt transaction cancellation when necessary.

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Job Requirements

Fresh graduates or candidates with less than two (2) years of working experience.

Training is provided

Good proficiency in English. Other language proficiency in Mandarin (and dialects) / Bahasa Malay / Tamil will be a plus.

Able to perform 24 hours rotating shift including weekend & public holiday

Proficient in MS Office and possess good written and communication skills.

Pleasant disposition with good interpersonal skills.

Possess strong analytical skills.

Possess high standard of customer service.

Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.

Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.

Ability to work both independently and collaboratively in a fast-paced environment.

Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.

Keen interest in scam prevention

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Analyst • Kuala Lumpur, Wilayah Persekutuan, Malaysia