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Customer Servicing Executive

Customer Servicing Executive

Prudential plcKuala Lumpur, Malaysia
29 hari lalu
Penerangan pekerjaan

Responsibilities

Policy Servicing & Adjustments

  • Process mid-term policy adjustments, including changes to coverage, insured members, or policy terms.
  • Handle upgrades and downgrades of plans per customer requests and eligibility criteria.
  • Update and manage personal information changes such as address, contact details, and nominee information.

Billing & Collections Management

  • Manage premium collections, ensuring timely payments and maintaining accurate billing records.
  • Investigate and resolve issues related to failed premium collections, including payment reattempts, customer follow-ups, and coordination with the finance team.
  • Facilitate payment method changes, such as updates to direct debit or credit card information.

    • Customer Support &plaint Handling

  • Respond promptly and effectively to customer inquiries through phone, email etc.
  • Handleplaints with empathy and efficiency, ensuring proper documentation, escalation where necessary, and resolution within defined timelines.
  • Keep customers informed throughout theplaint resolution process and follow up to ensure satisfaction.
  • Ensure all policy servicing activitiesply with internal policies and regulatory guidelines.
  • Maintain accurate, up-to-date servicing records and support audit readiness.

    • Required Skills and Qualifications :

  • Bachelor's degree in Business Administration, Insurance, or related field.
  • Minimum 2 years of experience in a customer service role within the insurance or financial services sector.
  • Strong understanding of health insurance processes and servicing operations.
  • Excellent verbal (English and Chinese) and writtenmunication skills.
  • Proficiency in CRM platforms and MS Office.
  • Strong analytical and problem-solving abilities.

    • Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Job ID 25060596

    Buat amaran kerja untuk carian ini

    Customer Executive • Kuala Lumpur, Malaysia