Project Optimisation Executive

Job Description

About Us :

We are a leading provider of media intelligence services in the Asia-Pacific (APAC) region, delivering real-time media monitoring and comprehensive communication analysis across a wide spectrum of media channels, industries, and languages. As part of a globally diverse media intelligence organisation with a strong presence in over 40 countries across 5 continents, our mission is simple yet powerful - To deliver essential information when it’s needed most.

We offer a full suite of media intelligence services, covering all content formats, from media prints to digitals, social media, television and radio. Through a strategic blend of in-depth human analysis by our expert analysts and researchers, combined with the power of cutting-edge AI technologies, we provide solutions including real-time media monitoring, actionable communication insights, customisable reporting dashboards and interactive data visualisations. This powerful synergy enables our clients to stay informed, make data-driven decisions, and proactively manage their brand and reputation in today’s fast-paced media landscape.

Key Responsibilities :

As part of our APAC team, you will play a key role in setting up clients for success by developing precise and effective media monitoring queries using relevant keywords and Boolean logic. You will be responsible for configuring search parameters tailored to each client's specifications to ensure the accuracy and relevance of captured media content. In this client-facing role, you will also take the lead in setting up trial projects for potential clients, working closely with commercial teams and key stakeholders to define the project scope, deliverables, and success metrics.

• Project Setup & Configuration -  Create and configure media monitoring projects on our platform in accordance with client specifications and requirements.
• Research & Keyword Development -  Conduct research on client-specified industries, brands, or topics to identify relevant keywords for search configuration.
• Boolean Query Development - Assist the Project Manager in developing and refining Boolean search queries to ensure accurate and targeted media monitoring results.
• Client Profile Management - Collaborate with the Project Manager and Client Services team to manage, maintain, and optimise clients’ media monitoring profiles.
• Quality Assurance - Review and enhance existing client profiles to ensure the accuracy, relevancy, and completeness of collected media intelligence.
• Issue Resolution - Address and resolve support tickets and operational issues raised by team members across the APAC region in a timely and efficient manner.
• Cross-functional Collaboration - Work closely with cross-regional and cross-functional teams to ensure seamless execution and delivery of services.

Requirements

Required Skills and Qualifications

Benefits

Benefits

Requirements