Manager - Global Payment Centre

Responsibilities

and Accountabilities :

Functional (job responsibilities)

• Establish service standards in line with Bank standards with stakeholders.
• Oversee daily operations of IBG Unit, DBO & RPP team.
• Provide solutions and strategy to the operations team and front-line in handling queries.
• Maintain rapport and loyalty through superior service and keeping customerplaints at a reasonable minimum.
• Achieve established targets in terms of service standards for all customerplaints.
• Represent as operations project manager for regulatory and other crucial projects.

Jobholder Requirements

Education / Qualification

Experience / Requirements

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providingprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now. Job ID JR0000021231