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Customer Service Executive

Customer Service Executive

Daythree Business ServicesShah Alam, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum education : SPM
  • Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
  • 6 months to 1 year of experience in customer service or contact center (preferred).
  • Ability to work well with and support the customer service team.
  • Strong communication and writing skills in English.
  • Proficiency in speaking Mandarin is an added advantage.
  • Willing to interact with customers from different cultures and backgrounds.
  • Comfortable working independently.
  • Able to assist both local and international customers.
  • Ability to perform well in a fast-paced environment.

Job Types : Permanent, Contract

Pay : Up to RM2,200.00 per month

Benefits :

  • Health insurance
  • Opportunities for promotion
  • Professional development

    • Schedule :

  • Rotational shift

    • Supplemental Pay :

  • Overtime pay
  • Performance bonus

    • Responsibilities

    Job description

    Job Descriptions :

  • Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
  • Assess customers' needs and recommend suitable products and services.
  • Build a friendly and helpful relationship with customers.
  • Respond to customer queries in a timely and accurate manner.
  • Update our internal database with feedback and details of customer interactions.
  • Gather customer feedback and share IT with teammates or team leaders.
  • Work well with the customer service team.
  • Stay up-to-date with products and services available to customers.

    • Benefits

    Job Types : Permanent, Contract

    Pay : Up to RM2,200.00 per month

    Benefits :

  • Health insurance
  • Opportunities for promotion
  • Professional development

    • Schedule :

  • Rotational shift

    • Supplemental Pay :

  • Overtime pay
  • Performance bonus

    • Additional Benefits

  • Training Provided
  • Allowance Provided
  • 5 Working Days

    • Skills

    Customer Service Communication Skills Problem Solving Active Listening Conflict Resolution Patience Empathy

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    Customer Service Executive • Shah Alam, Selangor, Malaysia