Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
L2 Application Support

L2 Application Support

Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan
  • Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
  • Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
  • Identify, resolve or manage the resolution of system issues
  • Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
  • Communicate to other department and teams keeping stakeholders and management informed
  • Updating and managing Knowledge base
  • Manage escalation process of issues from L1
  • Mentor Technical Support Specialists (L1) to help them understand more complex issues / configurations

    • Own and track tasks within SLAs

    Requirements

    Specialist Knowledge / Experience Required

    • Experience in a relevant position;
    • Experience in software testing and correction
    • Consistent performance under pressure
    • Demonstrated success at troubleshooting and excellent communication skills
    • Strong knowledge / skills in at least 4 areas from the list below :

      • o    No-SLQ (Mongo)

      o    Linux / UNIX systems

      o    JSON and XML syntax

      o    RESTFul API

      o    GIT (understanding, work experience)

      o    Basic scripting and programming : XML, JavaScript and Bash

      Desirable knowledge / skills :

      o    Jenkins (ability to develop jobs)

      o    Knowledge of AWS CloudWatch or MS Azure

      o    Experience in Confluence apps (Connect, Jira)

      o    Message Broker system (AMQ)

    • Work experience with workflow solutions
    • ITIL Certification
    • Familiarity with graphics and video editing software

      • Desirable :

    • Familiarity with graphics and video editing software
    • Knowledge and experience working with packet analyzer programs
    • Bachelor’s degree or equivalent tertiary qualification or certification
    • ITIL Certification

      • People Skills

    • Strong team player with ability to work with remote and international teams
    • Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency
    • Self-motivation and drive - confidence to work on own initiative and with limited supervision and
    • Ability to effectively prioritize and manage conflicting internal and external tasks
    • Positive, can-do attitude, problem solver, inspiring and driven
    • Able to communicate effectively at all levels within a large organisation
    • A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed
    • Proven relationship building skills

      • MUST HAVE

      1 . Technical Support exp in L2 or L3

      2. Exposure to application support

      3. API, FTP, Network, AWS, Unix, ,

      4. Good analytical thinking and problem solving skill

      GOOD TO HAVE

      message queue i.e AMQ, SQS

    • Excellent communication skills, both oral and written English
    • Additional languages will be beneficial
    • May be required on occasion to work outside standard working hours
    • Candidates must be eligible to work and live in the country of employment
    Buat amaran kerja untuk carian ini

    Application Support • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY