SME M365 & Collaboration Tools

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

SME M365 & Collaboration Tools

Purpose

The Subject Matter Expert (SME) for M365 and Collaboration Tools will be responsible for ensuring the optimal User Adoption of the M365 Applications and Services. This role involves developing and maintaining M365 Applications, providing technical support and collaborating with various departments to enhance and improve the usage of M365 Applications.

Additionally, the SME for M365 and Collaboration Tools will act as an internal sales advocate, promoting the benefits and features of M365 products within the organization.

Interrelations

This function reports to the Digital Workspace Manager.

Main responsibilities

• Act as the M365 SME within the GBS Tech department.
• Developing and implementing solutions using M365 and collaboration tools like Teams, SharePoint, and OneDrive to meet organizational needs.
• Ensure M365 tools are utilized efficiently and integrated with other tools in our portfolio, such as Teams with ServiceNow.
• Be on top of innovation in his or her technical area.
• Providing advanced support and troubleshooting for M365 services and collaboration tools, ensuring minimal downtime and resolving complex issues.
• Creating and delivering training sessions for end-users and IT staff, as well as developing comprehensive documentation and best practices.
• Ensuring that M365 services and collaboration tools are used in compliance with organizational policies and industry regulations.
• Assist with M365 aspects of mergers, acquisitions, and demergers.
• Developing automation scripts and optimizing processes to enhance the efficiency and effectiveness of M365 and collaboration tools.
• Advise on M365 investment budgets.
• Acting as a liaison between the organization and Microsoft, advocating for customer needs, and providing feedback to Microsoft for product improvements.
• Advocate for the benefits and features of M365 products within the organization to drive adoption and utilization across GBS and other Business Units.
• Advise and support the M365 & Collaboration Tools Specialists, Shift-left and the rest of GBS Tech team.

Qualifications

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!

How to apply

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.